We aim to get your order to you as quickly as possible. Once dispatched, delivery to the UK typically takes between 7–14 working days. You'll receive a tracking email as soon as your order is on its way, so you can follow it every step of the journey.

Please note that during busy sale periods, delivery times may be slightly longer than usual.

We offer a 30-day return window from the date of delivery. We want to make sure you're happy with your purchase — if something isn't right, we're here to help.

To start a return, please contact our customer support team first with a photo of the item(s) you'd like to return. We're unable to process returns without this step, so please don't send anything back before hearing from us.

Once your return is approved, we'll provide you with the return instructions.

Please note the following:

• Return shipping costs are the responsibility of the customer
• We are not responsible for any import duties, customs charges, or taxes that may apply to your return
• We are not liable for any damage to packaging during transit back to us — please ensure your items are packed securely
• We cannot accept responsibility for returns that are lost or delayed without a valid proof of postage, so please keep your tracking details until your return is fully processed
• Items must be unworn, unwashed, and returned with their original tags attached

The following items cannot be returned: underwear, final sale items, and items returned outside the 30-day window.

We don't offer direct exchanges at this time.

If you'd like a different size or style, simply return your original item (within 30 days) and place a new order. Our team is happy to help you find the right fit before you do.

We strive to process orders promptly within 24-48 hours of placement.

OOnce your order has been dispatched, you'll receive a confirmation email with your tracking details. You can use these to follow your parcel at any time via our Track Your Order page.

If your tracking hasn't updated in a while or you have any concerns, don't hesitate to contact us at support@olviarose-london.com.

We advise you to check the size guide on the product page. You can find this by clicking on "size guide & quiz" which is located right below the size selector. By doing so, you will find the perfect size for you.

We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your peace of mind.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details. You can track your parcel at any time using the link in that email, or visit our Track Your Order page directly.

If your tracking hasn't updated in a while or something doesn't look right, contact us at support@olviarose-london.com and we'll look into it for you.

At the moment we ship exclusively within the United Kingdom. We hope to expand to more countries in the future — keep an eye on our updates.

Once dispatched, delivery typically takes between 7–14 working days. You'll receive a tracking email as soon as your order is on its way.

Please note that during busy sale periods, delivery may take slightly longer than usual.

We offer free tracked shipping on all orders within the United Kingdom. No minimum spend required.

Import duties, taxes and customs fees are not included in the item price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the recipient.

We process orders quickly, so changes and cancellations are only possible within 12 hours of placing your order. If you'd like to cancel or make a change, please contact us at support@olviarose-london.com as soon as possible with your order number.

Please note that a 15% cancellation fee will be deducted from your refund to cover processing and handling costs. After the 12-hour window has passed, we're unable to cancel your order — however, you're always welcome to return it once received, in line with our 30-day return policy.

We recommend double-checking your size, colour, and delivery address carefully before completing your purchase.

Store credit is issued in certain situations, such as when a refund is processed as credit rather than back to your original payment method. Your store credit will be visible in your account and can be applied at checkout on your next order. Store credit cannot be exchanged for cash.

If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:

Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.

If you’re still unable to locate your package, please contact our Customer Care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.

Fast & Insured Shipping prioritises your order for quicker dispatch and includes insurance coverage during transit. If your package is lost or damaged in transit, we will coordinate with the carrier to resolve the issue.

If you notice an error shortly after placing your order, contact our Customer Care team immediately. We’ll check whether the address can still be updated before dispatch.

If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.

We recommend reviewing your shipping details carefully before completing your purchase.

All prices displayed on our website are inclusive of VAT where applicable. You will not be charged any additional VAT at checkout. Please note that we are not responsible for any customs charges or import duties that may apply in exceptional circumstances.

An order confirmation email is sent immediately after your purchase.

If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Care team and we’ll verify your order and resend the confirmation if needed.

We offer a 30-day return window from the date of delivery. If something isn't right, we're here to help — just make sure you contact us before sending anything back.

To start a return, please reach out to our customer support team first at support@olviarose-london.com with a photo of the item(s) you'd like to return. We're unable to process any return without this step, so please don't send anything back before receiving confirmation from us.

Items must be unworn, unwashed, and returned in their original condition with all tags attached and in the original packaging.

The following items are not eligible for return: underwear including socks, perfumes without the original sealed packaging, final sale items, and items returned outside the 30-day window.

It's straightforward. Just follow these steps:

1. Email us at support@olviarose-london.com within 30 days of receiving your order
2. Include your order number and clear photos of the item(s) you'd like to return
3. Wait for our team to review and approve your request — we'll get back to you within 1–2 business days
4. Once approved, we'll send you the return instructions and address

Please do not send anything back before receiving approval from our team, as unapproved returns cannot be processed.

Once your return is approved, we'll provide you with the most suitable return address based on your order and location. We have multiple return locations available to make the process as smooth as possible for you.

If returning isn't practical — for example due to shipping costs — please let us know and our team will do their best to find a solution that works for you.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and keeping your proof of postage until your return has been fully processed. We cannot accept responsibility for returns that are lost or delayed without a valid tracking reference.

Please note that we are not responsible for any import duties, customs charges, or taxes that may be applied to your return shipment, nor for any damage to packaging during transit back to us.

We don't offer direct exchanges at this time. If you'd like a different size or style, simply return your original item within 30 days and place a new order separately. Our team is happy to help you find the right fit before you do — just drop us a message.

Once your return has been received and inspected, we aim to process it within 10 business days. After approval, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

You'll receive an email confirmation as soon as your refund has been processed.

Bundle or multipack items may be returned provided the complete set is returned together, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.

Items purchased as part of a 1+1 or 2+1 promotional offer are considered final sale and are not eligible for return or refund.

Please allow up to 10 business days from the date your return was delivered to our warehouse. If you haven't received an update after this time, contact us at support@olviarose-london.com with your order number and return tracking details and we'll look into it for you.

We want to make sure you get the right fit first time. You'll find our Size Finder directly on each product page — just look for the "Size Finder" link below the size options. It'll guide you through finding your best fit based on your measurements.

If you're still unsure after using the guide, feel free to contact us at support@olviarose-london.com and we'll help you choose.

If your size isn't currently available, you can click "Size out of stock?" on the product page to register your email address. We'll notify you as soon as it's back in stock so you don't miss out.

Care requirements vary depending on the fabric and construction of each piece. To keep your garment looking its best for as long as possible, always follow the care instructions on the label inside your item.

For fabric-specific guidance, you can also check the product page or contact our customer support team at support@olviarose-london.com — we're happy to advise.

We don't currently sell gift cards, but we do offer store credit in certain situations — for example, when a refund is issued as credit rather than back to your original payment method. Store credit is visible in your account and can be applied at checkout on your next order. It cannot be exchanged for cash.

We stand behind the quality of everything we sell. If you believe your item has a manufacturing defect, please contact us at support@olviarose-london.com within 48 hours of receiving your order. Include your order number and clear photographs of the issue so our team can review your case and advise on the best next steps.

Please note that general wear and tear, damage caused by improper care, or issues not reported within the 48-hour window may not be eligible for a claim.

We're sorry to hear that. Please contact us within 48 hours of delivery at support@olviarose-london.com with your order number and clear photos of the damage. The sooner you reach out, the faster we can resolve it for you.

Claims submitted after the 48-hour window unfortunately cannot be reviewed, so please check your order as soon as it arrives.

Our customer care team is available 7 days a week and always happy to help. The best way to reach us is by email — we aim to respond to all enquiries within 48 hours.

📧 support@olviarose-london.com

For order-related questions, please have your order number ready when you get in touch — it helps us resolve your query as quickly as possible.

Our team is available 7 days a week. While we aim to respond within 48 hours, during busy periods such as sales or holidays it may take a little longer. We appreciate your patience and will always get back to you as soon as we can.

Please allow up to 48 hours for a response. If you haven't heard from us after that, we'd recommend checking your spam or junk folder in case our reply ended up there. Still nothing? Send us a follow-up email at support@olviarose-london.com and we'll make sure your query gets picked up.